Refund policy

Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible, your item must be:

• Unopened

• In its original packaging

• In the same condition you received it

• Accompanied by proof of purchase

To start a return, email us at help@rinseofficial.com.

We’ll guide you through the next steps.

Please don’t send anything back without contacting us first — it won’t be accepted.

Damages or Issues

If your item arrives damaged, defective, or you received the wrong product — let us know straight away at help@rinseofficial.com so we can make it right.

Exceptions / Non-Returnable Items

We do not accept returns on:

• Sale items

• Gift cards

• Opened hygiene products

Exchanges

Need something else?

The fastest way is to return your original order and place a new one once your return is accepted.

EU 14-Day Cooling Off Period

If your order was delivered to the European Union, you have the legal right to cancel or return it within 14 days of delivery — no reason needed.

The item must still be:

• Unopened

• In original packaging

• With proof of purchase

Refunds

Once we receive and inspect your return, we’ll let you know if it’s been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days.

(Your bank or card provider may take a few extra days to post it.)

If it’s been more than 15 business days since we approved your return, drop us a message at help@rinseofficial.com.